Frequently Asked Questions
MassHealth customer service should be contacted if you need to change the location where you see your doctor. MassHealth may be having a heavy call volume so you may experience a longer wait time. MassHealth can be reached at 1-800-841-2900.
Even though Steward Health Choice is not able to make this change for you, we are here if you have other questions please call us at 1-855-860-4949.
You can go to all hospitals and specialists that accept MassHealth. To find a hospital or specialist go to MassHealth’s Provider Directory: https://masshealth.ehs.state.ma.us/providerdirectory/
No, your MassHealth benefits stay the same. Steward Health Choice also offers wellness programs and a team of people to help you get the care you need. Click here to view the Covered Services List for MassHealth Standard & MassHealth CommonHealth, MassHealth Family Assistance Coverage, or MassHealth CarePlus Coverage.
Yes. You will continue to receive care from your primary care doctor because your doctor is part of Steward Health Choice.
Good news – if you’re happy, do nothing!
Steward Health Choice has over 3,000 doctors. In addition to doctors, our nurses, social workers, and pharmacists are here to listen to your needs and provide the very best care. If you would like to find a new doctor, please call: 1-855-860-4949
You will keep your current MassHealth ID card (the card with the picture of Massachusetts on it), and you’ll also receive a member ID card from Steward Health Choice. Starting March 1, please bring both cards to all of your appointments.
You can update your contact information by calling Steward Health Choice’s Member Services department at: 1-855-860-4949. We also encourage you to call MassHealth customer service at 1-800-841-2900 so MassHealth has your correct information.
It's a new MassHealth ACO Plan.
You can use the MBHP Provider Directory to see if your behavioral health provider is part of the MassHealth network.
You can call MassHealth customer service at: 1-800-841-2900
You can use this tool - MassHealth Provider Directory
Use this link - MassHealth Drug List to see updates and sign up for e-mail notifications from MassHealth.